Contact Us
Have questions? Need help? We're here to support you on your student visa journey.
Important: What We Can Help With
VisaMate is NOT a registered migration agent. We provide technical support for using our platform, but we cannot provide:
- Migration advice or legal counsel
- Case-specific visa assessments
- Review of your documents or applications
- Predictions about visa approval chances
For professional migration advice, please consult a MARA-registered agent at www.mara.gov.au
General Support
Technical issues, platform questions, or feature requests
getvisamate@gmail.com→Legal & Privacy
Questions about terms, privacy policy, or data handling
getvisamate@gmail.com→Privacy Requests
Data access, deletion, or portability requests (GDPR)
getvisamate@gmail.com→Business Inquiries
Partnerships, press, or business-related questions
getvisamate@gmail.com→What We Can Help With
✅We CAN Help With:
- •Technical issues with the platform
- •How to use specific tools and features
- •Downloading documents (SOP, forms)
- •Account and billing questions
- •Bug reports and feature suggestions
- •General guidance on using the platform
- •Understanding our tools and their purpose
❌We CANNOT Help With:
- •Migration advice or legal counsel
- •Reviewing your SOP or visa application
- •Predicting visa approval chances
- •Case-specific visa assessments
- •University admission recommendations
- •Submitting applications on your behalf
- •Representing you to immigration authorities
Before You Contact Us
Save time by checking these resources first - your answer might already be there!
Tips for Faster Support
Help us help you faster by including these details in your email:
Our Commitment to You
We aim to respond to all inquiries within 48 hours during business days (Monday-Friday). For urgent technical issues, we prioritize responses within 24 hours.
💡 Responses may be delayed on weekends and public holidays
Need Migration Advice?
For professional migration advice, consult these official resources: