Privacy Policy

1. Introduction

Welcome to VisaMate. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform to assist with your Australian student visa application process.

2. Information We Collect

3. How We Use Your Information

We use your information to:

• Provide and improve our visa application assistance services
• Generate your Statement of Purpose documents
• Pre-fill Form 157A and other visa-related documents
• Track your university applications
• Send important updates about your applications
• Improve our platform and user experience
• Comply with legal obligations
• Prevent fraud and ensure platform security

4. Data Storage and Security

Your data is currently stored locally in your browser using localStorage. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Important: Since data is stored locally, clearing your browser cache will delete your saved information. We recommend downloading your documents regularly and backing up important information.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: Third-party services that help us operate our platform (payment processors, hosting providers)
• Legal requirements: When required by law or to protect our legal rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights

You have the right to:

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Restriction: Request restriction of processing your data
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing of your personal data
• Withdraw consent: Withdraw consent at any time where we rely on consent

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Types of cookies we use:

• Essential cookies: Necessary for the platform to function
• Functional cookies: Remember your preferences and choices
• Analytics cookies: Help us understand how you use our platform

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

9. Children's Privacy

VisaMate is intended for users who are at least 16 years old. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Significant changes will be communicated through email or a prominent notice on our platform.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

12. Governing Law

This privacy policy is governed by and construed in accordance with the applicable data protection laws, including GDPR (for European users) and Australian Privacy Principles (for Australian users).